Originally Posted by mwhitted
In the 80s when I was a programmer for AA in TUL and DFW, we had a blind programmer and he and his service dog used his flight benefits extensively. They always had a bulkhead seat so Ross (the dog (It's terrible; I can't remember the programmer's name.
)) could lay at his owner's feet. Ross was very popular.
I flew last month from RNO to LAX on an AS codeshare flight and while checking in noticed a dude with a service dog. While I was waiting in the departure area he came and sat nearby with the dog. The dog was well behaved and the dude offered the lab some water from a bottle. He made a quick phone call during which I overheard him say the check-in agent had upgraded he and his dog to first class.
On boarding he was in the bulkhead of first class with the well-behaved dog at his feet. I didn't hear any barking during the flight so I can only assume it went well for el poocho.