FlyerTalk Forums - View Single Post - 100% Hampton™ Inn Satisfaction Guarantee: The Definitive Thread
Old Oct 4, 2004 | 10:38 am
  #107  
PDX Bill
 
Join Date: Sep 2002
Location: Portland, OR
Programs: DL PM 1MM, HH Diamond, Hyatt Diamond, PC Platinum, Marriott Silver
Posts: 95
Originally Posted by RTWSTARALLIANCE
That takes me below 100% satisfaction. Should Hampton Inn been obligated to make and/or offer a adjustment? Thanks
Your original note asked if you should be compensated for non-disclosure of the fee. My experience is that they credit you for the full cost of a night's stay if you are less than 100% satisfied. You slept in a bed. You had indoor plumbing with hot AND cold running water. Your door locked. Do they owe you a free night's stay because someone didn't tell you about a $1 fee?

Your second note comments on the clerk's attitude and implies that that was what reduced your satisfaction. While I can understand him laughing about this, he is in a customer service role and should remain professional. If his behavior was inappropriate then certainly it should have been / be raised to management.
PDX Bill is offline