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Old Oct 9, 2020 | 12:05 pm
  #2  
MEaton
10 Years on Site
 
Join Date: Feb 2010
Location: Lancaster, MA
Posts: 8
Thumbs down American Refuses to Honor Cancelation Credit

In Oct 2019, I booked 2 tickets (1st) from BOS to BGI (Bridgeton, Barbados) at $2,606.95 each. Yes, that's a lot but it was our anniversary and we wanted a week at Sandals, where we spent our Honeymoon..
Then Covid-19 struck.
We cancelled and rebooked for November, 2020. Hey, that should have been plenty of time.
American rebooked us and even gave us $565.20 (each) back as "vouchers". The tickets were now just $2,041 each.
Barbados is quite strict on when they will start letting US tourists back on the island. Covid-19 is still rampant. So, we just rebooked for April 2021. That should be far enough out for us to still make Sandals which has a "one year" use it or lose it policy.
I'm ok if the prices may be a little more in April, so when the AA rep told us that the rebooked tickets would be an additional $859.00 each. It was quite a shock, but nothing like the shock or hearing that they refuse to allow me to use the credit they gave me for the same tickets back in April.
"You cannot use your Vouchers when rebooking tickets. I'M REBOOKING THE SAME TRIP!!!
I know the airlines are struggling, but this is ridiculous. So, my out-of-pocket is $7,000 for two tickets and I have $1,100 in Vouchers that I can't use....
Buyer beware.... good luck....
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