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Old Oct 9, 20, 12:38 pm
  #45  
angra
 
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL DM 1MM, Hilton Gold, Starwood Gold, Amex Plat
Posts: 1,630
Originally Posted by aabbcc View Post
To follow-up on my experience, after initially closing the dispute in my favor, Amex eventually re-billed me for the charge since the airline responded that they had offered a travel credit, which Amex deemed to be a satisfactory resolution. I reopened the dispute online and provided a copy of the airline CoC, but Amex again closed the dispute in favor of the merchant. At this point, I tried calling, but the Amex phone representative essentially told me not to expect to see my money again. Unfortunately, since the flight was wholly international, we were not protected by DOT regulations. I subsequently filed a complaint with the CFPB (for goods not received), and Amex has now reopened the case and issued a credit while they investigate further, so we'll see where this goes...
I had not considered CFPB, can you maybe give a high level overview of how you submitted, what they are like, etc?
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