I tried asking for web support/IT (said it a few different ways) and was told they don't have that anymore. When I describe the issue to the agent they all say "don't worry, I can see all of your certificates right here". So clearly a coding issue is preventing correct display on the consumer facing website. I'm just hoping it doesn't take months to process the refund so that this error goes away..
Originally Posted by
shidden
It is inconvenient to keep up with my eCredits and Certs with the error. It surprises me that Delta would allow an error code to show up like that on our accounts which makes me think their IT people are not aware. But I don’t know how to let the right people know. In the past, I have found DMs on Twitter to be most effective but Delta stopped responding to those a while back. I was thinking that a tweet to Delta might help but I personally don’t tweet.