I applied for a refund in April for a ticket where SAS cancelled the flight. Despite chasing many times it has still not been processed. Do the senior managers at SAS realise that regular travellers will look elsewhere for future travel. As you can see from my user name I was once an ardent supporter of the SAS brand but waiting 6 months for a refund is not acceptable. Perhaps I should launch an action in the small claims court. If anyone had any ideas I would be pleased to read them