Moderators, if this is the wrong place to start this thread, please excuse me and move thread for me or put into an existing thread comparing the 2( I couldn't find one). Many of you have known me for years as super loyal to SPG so I just wanted to share why I've switched to Hyatt most of the time.

Just wanted to give a brief experience I had as a Hyatt Globalist (I took only after SPG destruction where I was lifetime Plat) vs Marriott as Lifetime Titanium.

I had a pretty bad accident a few months ago. I posted on social media. The day I got back to the office several weeks later, Hyatt's head of loyalty in my region had sent me a bouquet of flowers to welcome me back. I hadn't stayed in a Hyatt for months because of Covid.

Marriott? For the 100th time, I got an email today not in my native language trying to push me to stay and telling me of a 2500 point promotion. No matter how often I adjust my preferred language both via online settings and via phone calls, Marriott keep sending me ads in my 3rd or 4th best language I guess based on where my main home is😬 or where I log into the app last? It's bizarre.

Hyatt cares about me as a human. Marriott doesn't.