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Old Oct 2, 2020 | 10:21 am
  #51  
London Dude
 
Join Date: Nov 2004
Location: ORD, LHR, FCO
Programs: BA Gold, etc. etc.
Posts: 1,401
Originally Posted by JessicaB
No, I originally booked an off-peak and was careful to choose a new date that was also off-peak.

One thing I forgot to mention. The first agent kept asking me why I hadn't changed the flight on Iberia.com. I told her that when I tried to I got an error, read out the error message. She said that it should be possible to change any Avios flight on Iberia.com and she would report the error to IT. I kind of got the impression that she may have waived the change fee because I couldn't change online, but I got cut off so I didn't find out.
The agent was clueless as the IBERIA website has never offered the option to change Avios awards online.in my experience.
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