Originally Posted by
L_D_M
They have, though, decided to keep Rs 972, unaccountably. Think I'll push my luck and file another claim.
That's probably the convenience fees + GST. And no by Indian laws airlines are not required to refund it.
I think this is because none of the wise old men & women at DCGA have never bought tickets on their own in their lives - hence probably don't know that such a thing exists and should be returned to the customer.