FlyerTalk Forums - View Single Post - What are current Hilton Garden Inn breakfasts in US during pandemic?
Old Sep 30, 2020 | 10:42 pm
  #60  
Friendly Traveling Deathmerchant
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Originally Posted by sdsearch
I don't understand, what do you mean they "should"? They already have, you just didn't read it apparently:
The following services and amenities are currently not available: Breakfast, On-site Restaurant(s), Room Service, Spa.

I was lumping the two back-to-back stays together to make the point that the websites can't be trusted, and there is no standardizations to a COVID-response, even in the same city / state where laws and policies should be uniform: The Tapestry Cassara website still shows "breakfast and On-site Restaurant(s) ARE available, but with "reduced service", and guests get a $20 F&B credit." So that was a surprise when I got the the checkin desk and was told this benefit was just not being given at all, so the definition of "reduced service" was, apparently, 100% reduced. They did waive the parking fee, but I was prepared to pay that, and enjoy not having to hunt around for breakfast first thing in the morning. I enjoy good hotel breakfasts. I didn't want to go out, hence booking the Tapestry. I also wanted to use the hot tub, but it was closed, yet the website alert says nothing about that. I was informed that the bike rental that is shown as included in the guest benefits was not included. The website didn't mention that those terms had changed either.

The HGI, I admittedly took a gamble on having breakfast or not. I could have called, yes. I did read it, and as you point out, it says no breakfast. Which could have been just as easily right or wrong, because - my point - is that property-by-property, the website is often in error / not realtime. The night prior's website alert was wrong, so perhaps the HGI was too? I don't remember what their websites said, but I just had breakfast at an HGI in Idaho, and had breakfast a week ago at an HGI in South Dakota, so perhaps this one might have breakfast too? You stop reading warnings when they are often in error. People ignore consistently bad intel.

And it didn't say the business center was not working and that I'd have to do my computer work on my phone, yet there I was, thumbing an iPhone instead of a full sized keyboard, and trying to google "Best breakfast places in San Diego nearby".

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