Flight 6th of april cancelled, applied immediately for a refund and we are still waiting for the 615 euro. I spoke several times with the call center and wrote emails as well. Still the same reply: I am in the queue. Now customer service says the case is 'too old' and they cannot access it anymore. They can only send an email to the refund department for me. (Of course they can't connect me directly with the department) Is that supposed to fill me with confidence I am in the queue? I have the feeling my case is stuck in limbo.
Is there some kind of passenger ombuds where all complaints can be gathered in one case to press SAS?