FlyerTalk Forums - View Single Post - Afghan and Albanian passports in Easy CHeckin??
Old Oct 3, 2004 | 1:12 pm
  #1  
Starman
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Join Date: Dec 1999
Location: NorCal - Platinum 2.6MM
Posts: 2,150
Afghan and Albanian passports in Easy CHeckin??

Has anyone else shaken their heads at the lack of any sanity check and common sense applied to the software in Easy Checkin when used for international flights? Let's forget the one finger typing that you have to do to enter your passport number, expiration date, date of birth, full name, etc. If you make it through all of that, then you're confronted with a cute separate screen that asks the country of issue of your passport. It has an alphabetical scroll down menu which apparently contains every nation issuing a passport on Earth (although I've never had enough timne to patiently count them all). But it starts, for example with Afghanistan and Albania. Is it conceivable that there has ever once, ever, been an Afghan or Albanian passport holder who has checked in for an international trip using Easy Checkin? It is definite, on the other hand, that 100% of all users must patiently scroll past all these alternatives. Since whenever you make a mistake or reach a deadend, the machine refers you to a live CSR anyway, would it not be a tad more sensible to list the, say 40 most common nations, and then refer you to a CSR if you don't hold that passport? Even FedEx finally stopped listing Albania as the first nation of choice at www.fedex.com,. and leads with the USA. This is not chauvinism, just a common sense check of who most of your users are.....

End of rant....
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