I am happy to report that Chase has reinstated my account quickly after I emailed Chase Consumer Banking CEO and secondary contact. Someone from Chase Executive Office left a message in my office voice mail within 24-48 hours after my email was sent. This is impressive speed of response. I happened to check my office voice mail or I didn't even know that my account is back.

I wrote that many people might also be negatively affected by Chase AutoPay due to much less spend during COVID-19. It's a serious system flaw that needs to be addressed. The message I got from Chase acknowledged this issue, promised quick reinstatement of my account, and left name and phone number I can call should I have any questions or concerns. It's done very professionally.

My next issues:

1) I have transferred 1 million UR points to my son. He doesn't travel much. Should I transfer all the points back to my account?

2) My wife and son both have CSR cards. With travel spending way down, it doesn't make too much sense to pay 3X hefty fees. Maybe we should close 1-2 cards?

Many thanks to all of you for offering valuable suggestions. In particular, I am grateful to Happy who sent me several PMs to assist and notquiteaff for helping with Chase Executive contacts.

I have been a FT member for 17 years, and this thread is what makes FT such a great community.