FlyerTalk Forums - View Single Post - Cannot Enter contact info or change seats

Sep 26, 2020 | 4:00 pm

#5

ISTFlyer

FlyerTalk Evangelist

Join Date: Nov 2018

Location: Istanbul, Turkey

Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold

Posts: 14,186

Quote:

Originally Posted by arxxxx

I am having a similar issue with you as well. I rebooked my flight 2 days ago from 31 October 2020 to 18 October 2020 and changed my destination from Cardiff to London, via QR HK Customer Service. By the time I selected my seat, the system still shows Booking Confirmed and Flights Confirmed. However, when I check again yesterday for any updates on my December trip, as I am on Cardiff to Doha sector which may have cancelled. The system said Booking Confirmed, but Flights NOT Confirmed. I am not able to change the flight date/time or change my seat. Plus, no message are shown on top of the page said something has changed. I have messaged them via Messenger and going to ring them on Monday.

Unfortunately, when a flight is cancelled, you could either accept what QR offered you ( if offered something it would show up in MMB ) or call them to change the flight date and time. It's not possible to rebook yourself on another flight online during IRROPS.

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