Originally Posted by lrdpenn

I think the bigger loss is the AApplause certs that FAs have always been genuinely appreciative to receive in my experience. And for some crews it's nice to do something on-the-spot that is more than a "thank you". I imagine the same with reservation / counter agents but I have been rather lucky to not need major interventions there. How many people are really going to call in (or even know to call in) for those?