Hello at Flyertalk:

I am a Hertz Gold member, living in the USA, attempting to make a routine Hertz reservation for Nashville airport (BNA), for a compact car.

Currently, I am experiencing the same problem that SusanDK reported almost a year ago.

If I am not logged-in to my Hertz account, I can enter my rental data and discount code, and receive the normal, full array of quotes.

If I log-in, I can access my account, and modify my profile, but when I request a quote on my desktop computer using Firefox or Chrome, I receive "Sorry, we're having trouble processing your request. Visit our Customer Support page or call 1 (800) 654-4173."

I endured a struggling phone-call to that number, and the agent mumbled something about a system upgrade. That was 3 days ago, and the problem still exists.

Also, if I use an older Hertz app on a smartphone running Android 6, I receive the error that SusanDK reported: We're unable to process your request at this time. Please "Contact Us". [DE11]

Further, if I use an updated Hertz app on a smartphone running Android 8, I receive the error reported in thread #4 of "Locked out of Hertz profile", which states that the location is closed during my requested hours; however, I'm requesting 11:30 AM on a Tuesday and Friday, which should be open hours.

In frustration, I finally made a reservation with National at a lower price, with an equivalent discount code.

However, I would like to correct this Hertz problem, since Hertz usually has a better selection of Nissan Versas, which is my preferred car (since I own one).

Should I try to contact Hertz, perhaps using the Facebook Messenger link from the Customer Service page? Any other suggestions? Thank you very much.