Hi all,

I booked two award tickets via AA (in J) on Qatar (on separate reservations) via the Singapore office. For both tickets originally, when I tried to manage the booking online, I would get error message when I tried to enter the contact info saying that the same "frequent flyer number has been entered more than once".

For one of the reservations (my fiancee's ticket)), I was able to enter the contact info via the app. However, I am not allowed to change seats or view the seat map online still.

For my ticket, I got the same error message when I tried to update the contact info in the app. I also cannot change seats or view the seat map online.

Anyone know what to do? Given aircraft swaps, I want to be able to change the seats/view the seat map myself, without having to call the agent.

Thanks.