Old Sep 24, 20, 7:19 pm
  #7  
flylonghaul
 
Join Date: Jul 2011
Location: ARN
Programs: Bit of this, bit of that
Posts: 451
On the other side of the coin.
I made a complaint to AC in March about an IT issue that resulted in my return segments being cancelled without my confirmation. (Flights still operating, just my ticket being cancelled). And also a compliment for the agent that managed to finally solve the issue. Still no reply to either.
From my (granted limited) experience with AC it seems that IT is definitely not their strong point.
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