FlyerTalk Forums - View Single Post - Gobank by Greendot - online banking with debit card(2016 onwards)

Sep 24, 2020 | 6:01 am

#1054

radonc1

Join Date: Mar 2005

Programs: Continental Onepass, Hilton, Marriott, USAir and now UA

Posts: 7,374

Quote:

Originally Posted by Ect828

My GoBank account got hacked. It shows a debit transaction labeled “utilities” that took $817 from my account originating from Kuwait and then a foreign transaction fee of $27 charged by GoBank. I am in possession of my debit card so trying to determine if my actual checking account got hacked or my debit card. Tried to call the number on the back of the card but it is an automated message that says we cannot take your call at this time and to transact via the app. Frustrating. I sent an email so hopefully I can get a hold of someone tomorrow. Assuming it was the debit card that was hacked, do I have $0 liability since it’s a MasterCard? If it was the checking account that was hacked, do I still have protection? Thanks

Here are the basic rules of the road for debit and ATM cards

With ATM or debit cards, you must act quickly in order to avoid full liability for unauthorized charges when your card is lost or stolen. Under the federal Electronic Fund Transfer Act, your liability is:

$0 if you report the loss or theft of the card immediately and before any unauthorized charges are made.
up to $50 if you notify the bank within two business days after you realize the card is missing
up to $500 if you fail to notify the bank within two business days after you realize the card is missing, but do notify the bank within 60 days after your bank statement is mailed to you listing the unauthorized withdrawals, or
unlimited if you fail to notify the bank within 60 days after your bank statement is mailed to you listing the unauthorized withdrawals. (15 U.S. Code § 1693g).

If you can convince the bank that your notification failure was due to extenuating circumstances, it must extend the notification timeline for a "reasonable period."

If your card wasn't lost or stolen, but the number is used for unauthorized transactions, you aren't liable for those transactions so long as you report them within 60 days of the statement being sent to you.

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