Digressing a little. Stayed at a HH for 2 nights with 2 kids and "no signal" on the TV. I could not change input on remote or at the TV. Mentioned it to 2 different front desk staff on 2 different days. Both told me maintenance will come. Maintenance never came and I was denied another room when I requested one. I understand the maintenance understaffing with COVID, but disappointed that I could not get another room since no TV was a big deal for us. I got 2500 points which I thought was reasonable. I would not expect to have a one night comp. I did file a complaint online but, based on this thread, will complain to hotel 1st next time.

Fast forward to this weekend. Stayed at Element Mall of America. There was no microwave in my room when I am told there should be one in every room. When I called to see if there was one in the lounge or breakfast area, the front desk person brought a set of keys to another room with a microwave since maintenance may take 1-2 hours. I elected to wait. Needless to say, this Hyatt loyalist will be staying at this Element when in the area.