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Thread: Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed
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Old Sep 19, 2020 | 4:27 pm
  #70  
daniellam
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Originally Posted by SF_trotter
I booked an AA award on CX yesterday. (It was technically a ticket exchange, as I changed flight dates on a previously issued AA award on CX.) Within an hour, the new itinerary changed from "On Request" to "Ticketed" on the AA website.

However, I never received an email confirmation. Because I'm a worry wart by nature, I got the CX confirmation code from AA and checked the trip on the CX site. To my surprise, CX says the itinerary is not yet ticketed.

I called AA back and the agent assured me the trip has been ticketed, and even gave me the ticket number. I verified the ticket number on the AA site as valid and matching my itinerary.

Am I all set? Or should I call CX to sort this out?
Try going to www.checkmytrip.com (website for retrieving Amadeus [which CX uses] PNRs in a customer friendly format). You will need to sign up for an account first.

Once you login, you can retrieve your CX reservation . Click into your CX flight segment and you should see the AA ticket number if it was properly transmitted to CX.

Due to the way Amadeus stores ticket numbers issued by reservations system other than Amadeus (AA uses Sabre), it is possible that the CX website might be trying to read the ticket number as if the ticket was originally issued in Amadeus (which would obviously be blank).
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