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Originally Posted by
GagaPilot
Just a thought: Does anyone know if DL still has any reps/agents/ambassadors viewing FT threads? It seems like one time they did, but that was a long time ago. Anyway, if they do, hopefully repeated frustrations with the onboard offerings will be noticed (though I know they absolutely have to be noticed already).
DL has a team of analysts responsible for reviewing comments on this forum and others; just because they don't make their presence known doesn't mean they aren't tracking our comments. However, I hit DL where it hurts them the most, i.e., depriving them of premium cabin revenue and giving it to AA and UA instead.