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Thread: Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed
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Old Sep 19, 2020 | 12:50 pm
  #69  
fly747first
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Originally Posted by SF_trotter
I booked an AA award on CX yesterday. (It was technically a ticket exchange, as I changed flight dates on a previously issued AA award on CX.) Within an hour, the new itinerary changed from "On Request" to "Ticketed" on the AA website.

However, I never received an email confirmation. Because I'm a worry wart by nature, I got the CX confirmation code from AA and checked the trip on the CX site. To my surprise, CX says the itinerary is not yet ticketed.

I called AA back and the agent assured me the trip has been ticketed, and even gave me the ticket number. I verified the ticket number on the AA site as valid and matching my itinerary.

Am I all set? Or should I call CX to sort this out?
Ticket is on AA stock so not much CX can do. Call AA and tell them what CX mentioned and maybe they can escalate to a one world advisor.
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