I think this problem has been confirmed from many customers (myself included).
You have to remember that in any big organization above a few hundred employees it is almost impossible to quickly implement changes / fix errors in software and update some dashboard that a user sees.
There are boring bureaucratic review processes that must be respected.
So, for problems like that I don't have expectations for any speedy solutions. They must know the root cause within the first day, the rest of it is jumping through hoops respecting the process.
The customer service reps serve as a buffer - no point in pressing them harder.
One day everything will be magically updated again.
I am impatient to see my remaining target as well
