Originally Posted by
Enigma368
I stand by the assertion that if an agent tells you, firmly, in writing you are eligible for a promo/credit, that Amex will then honor it. Of course, doesn't mean it won't be a pain to have to request and much easier if you just get it automatically.
That might well be true, but like you say, it might require the cardholder to call back to ask that the credit be applied when it's not done automatically. Probably a good idea to save a screenshot of a chat or write down the date/time of the call with a CSR.