Originally Posted by
robertablake
You are correct about this. I was told by an AA representative on chat, a CK representative on the phone, and then again in the AC, that the CLT-PDX flight only has "refreshments", no meal, for the FC cabin on this 5-1/2 hour flight at dinner time. So, we ended buying the Caesar salad with chicken at the AC to bring on the flight for our dinner. Once in the air, the FA offered a choice of the Havarti Turkey sandwich or fruit & cheese. While the sandwiches / fruit-cheese offering is poor, we would not have bought the salads if we could have gotten confirmation on the sandwiches. Overall, the first class product for this 5-1/2 flight is pathetic. Oh, on top of this, the entertainment streaming was not working. How far has AA fallen!
Its far from the pre-COVID-19 service levels but is way better than what DL/UA are offering on similar long haul domestic non-premium routes. That’s annoying about the IFE....I miss the live streaming TV on these LUS routes as I used that often when stuck on those planes.