Dear NEXUS Member,

The Canada Border Services Agency (CBSA) would like to provide you with a number of updates.

First, the CBSA would like to inform you that in response to the global pandemic of COVID-19, all NEXUS and FAST enrollment centres are temporarily closed.

As a result, all NEXUS and FAST interviews that were previously scheduled will be postponed. Applicants and existing members will need to reschedule interviews after the CBSA and U.S. Customs and Border Protection (CBP) resume joint enrollment operations. The date of re-opening is continually assessed in light of current travel restrictions and we invite you to visit the CBSA website for updates.

To reschedule your NEXUS or FAST interview appointment, please log into your online Trusted Traveler Programs (TTP) System account. NEXUS and FAST members who submitted an application for membership renewal prior to the expiry date on the card will maintain their membership for 18 months beyond the expiry date.

Second, the Vancouver Urban Enrollment Centre for NEXUS and FAST interviews will not be re-opening to the public once COVID-19 restrictions are eased. Interviews may be scheduled at any of the other enrollment centres after they re-open, including at the nearby Vancouver International Airport or in Birch Bay, Washington.

Finally, as part of Canada’s efforts to reduce the spread of COVID-19, all travellers – including those on exempt travel – are required to provide specific information upon entry into Canada. The recently launched ArriveCAN app enables you to submit your information up to 48 hours prior to your arrival. It reduces physical contact for a safer, faster border process. You can download it on your mobile device through the App Store or Google Play.

You are on exempt travel if you are entering Canada to provide: trade or transport services; essential services; cross-border services or medical services. If you have previously provided any of these services, but are now entering Canada for other reasons, you are not on exempt travel.

All travellers – excluding those on exempt travel – are required to isolate or quarantine for 14 days after entering Canada. At the border, you will need to provide details on where you will be quarantining. After crossing the border, you will need to check-in with the Public Health Agency of Canada about your symptoms, and confirm you are sticking with your quarantine plan. The ArriveCAN app will enable you to also submit this information.

Visit Current border measures and requirements for information about how COVID-19 is affecting travellers, border services, programs and business.

We sincerely apologize for the inconvenience and appreciate your patience through this process.



Sincerely,

Travellers Policy and Programs Directorate

Canada Border Services Agency