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Thread: PAGING a Marriott Lurker: Who helps with blocked bonuses?
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Old Sep 15, 2020 | 12:48 pm
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Marriott Bonvoy Lurker
Company Representative, Marriott Bonvoy
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Join Date: Feb 2019
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Originally Posted by EasternTraveler
Hello Marriott Lurkers, I got a not eligible for bonus message despite the fact that I have not received a bonus as verified by both Chase and Amex since August 2018. The rules say more than 24 months ago. Is there a specific telephone contact at Marriott or Chase that you can call to clarify credit card bonus eligibility? Is there anyone out there that can help find out what is causing this or what would correct it?
Hi EasternTraveler,

We would recommend calling the Customer Service number on your card as they would be the ones determining eligibility.

Thanks,

Robert V.
Social Media Liaison
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