Originally Posted by
nevillek
Their site is garbage and I don’t see anything. The only thing I agreed to was:
3. I want to cancel my booking
I don’t want to travel and would like to cancel my booking.
Gate1.ca will request a partial refund for the refundable components as stated in the ticket conditions. Please keep in mind that most tickets are non-refundable, with the exception of specific (airport) taxes*.
but that shouldn’t count since the airline had cancelled their flights BEFORE they even sent this email.
Also, the $75 fee they took should cover all the fees and Lufthansa stated that they’re refunding full refunds to their customers who booked through them so I don’t see how Lufthansa issued a partial refund to them.
No, you agreed to everything here:
http://media.gate1.my.s3.amazonaws.com/Terms2020.pdf
"When you make a reservation, you have agreed to our General Terms and Conditions:"
They allow themselves to charge you a number of undefined admin fees.