In case of special refund cases the DCC may only be refunded if legally required. Refund of the DCC is not permitted in cases of special refunds based on goodwill procedures.
 Grace period refund/ market specific grace period (=Goodwill): no DCC refund permitted.
 Death of passenger and family member as per fare note (=Goodwill): no DCC refund
permitted.
 Rejection of VISA as per fare note (=Goodwill) no DCC refund permitted.
 Pure goodwill with waiver (e.g. due to illness): no DCC refund permitted.
 Double issuance: full refund in case of double issuance is a legal requirement in all markets – DCC refund permitted in case of full refund due to double issuance.