FlyerTalk Forums - View Single Post - Flight changed two hours earlier, trying to cancel for refund

Sep 15, 2020 | 2:22 am

#9

expert7700

Join Date: Feb 2004

Location: USA

Programs: AC SE100K, F9 Plat, UA *S, Hyatt Glob, Bonvoy Titanium

Posts: 5,489

Quote:

Originally Posted by Often1

If F9 won't refund, OP will need to sue F9 on the grounds that the change was "significant" despite F9's policy.

I win these arguments often

1) Ask airline the checkin or boarding cutoff
2) Ask if you show up 20 minutes late, will they wait for you? So, does that mean 20 minutes is SIGNIFICANT?
3) Now mention your schedule change and let them argue that 2 hours isn't significant.

They refused to refund me for a flight that changed 9.5 hours later from a 1pm to a 1030pm departure. Would only refund if it changed to depart a day early or arrive a day later. Of course the flight time was changed to arrive at 23:59 and had a 40 minute delay on top of that.

I advised then I have a screenshot showing 3 hours was their policy and explained how they took the FAQ down recently but it was archived. They came back almost immediately and said the March policy onward was that the # of hours is no longer significant just arrival or departure day.

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