If the facts are exactly as presented, account closed because Chase's automatic payment system failed to take a payment, Chase is looking at a material liability that needs to be disclosed to regulators and shareholders. This type of error would affect many customers.
Chase's Market Cap is $302.2 Billion. Take a look at the material disclosures made by Chase in each of its most recent 4-5 10-Q / 10-K's and you will see that this issue does not come within several orders of magnitude of material.