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Thread: Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed
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Old Sep 13, 2020 | 3:22 pm
  #67  
fly747first
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Originally Posted by flyerCO
Is there a reason AA doesn't have their agents reissue at time of making change? I've noticed they're now issuing tickets (only experience on domestic) instantly when purchasing. (I do via app)
My guess is poor training. AA has lots of turnover in the call center and new agents may not know how to do it.
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