The status is pretty useless. I love Ascott properties in Asia, especially in China, but the status is not recognized at all and in Europe, as a platinum, the properties refuse complimentary breakfast. I had a long e-mail exchange with their head of the ASR program and accused them of false advertising which they denied and said "complimentary" was essentially up to the property in Europes despite what it says on their page. The Citadines properties do not participate in the breakfast benefit nor the upgrade benefits. I would say don't waste your time with this program at all.
Dear Dr. Hessinger,
Thank you for the reply.
Our team definitely does not conduct false advertising and we apologise if we have given off such an impression. As a platinum member, you are entitled to at least one free breakfast at our participating properties in Europe.
However, this reward / benefit is at the discretion of the property as the availability may vary from time to time.
[img]blob:https://www.flyertalk.com/1652f6a9-53d3-4492-958b-d5590eb7f9bf[/img]
[img]blob:https://www.flyertalk.com/2c8c373f-61d7-47d9-a315-b0fda007627e[/img]
(edit: images refer to 8.2 and definition of "Rewards" in TOC)
To provide more transparency and clarity to our members, we will look to enhance our T&Cs page as soon as possible.
We apologise for the inconvenience caused.
Warm regards,
[Redacted]
[Redacted] |Ascott Star Rewards Team | Brand & Marketing
The Ascott Limited