FlyerTalk Forums - View Single Post - Chase closed my CSR. Why?
View Single Post
Old Sep 11, 2020 | 9:22 pm
  #1  
kb1992
FlyerTalk Evangelist
30 Countries Visited
2M
100 Nights
20 Years on Site
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,309
Thumbs down Chase closed my CSR. Why?

Just found out that Chase closed my 4-year Sapphire Reserve.

They said the reason was that I didn't make any payments in last 2 billing circles. Due to COVID-19, my spend has been drastically reduced. Besides, I canceled few air tickets which resulted in credits. Thus the balance was negative and of course there was no payment.

I only have one chase card and two credit cards total. I have not applied for a new card for several years. My household income exceeds $250K. My credit score is over 830. There has never been a late payment for past 10 years.

I am totally lost here. I would like to move my $100K annual spent elsewhere and stay away from Chase. Any suggestions?
kb1992 is offline