Originally Posted by
KL714
skye1 is not talking about a voucher to enter the lounge. The lounges are currently closed, so on their website AZ indicates that for those who are eligible for lounge access in FCO and JFK, a voucher will be provided that can be used at bars and restaurants that are open at those airports. Unfortunately nothing for other airports where lounges remain closed.
Indeed. The website says nothing about if or how they're available airside.
I called customer service, and the person said he knew nothing of the "vouchers", said he looked at the "lounge" page on their website and saw only that the lounge is closed.
I did the "hang up and call back" (get a different agent), and was told that when I check in on-line, that is when I get the voucher. Said he did not know if that only applies to departures from airports other than Rome.