Originally Posted by
ridefar
I would add that the help desk has a great deal of latitude (no pun intended) in these situations. I don't really think you need to be SE or flying on a B fare either. I don't buy that they couldn't fix it. They definitely can if they want to. It sounds to me that they didn't want to -- because it was either too much hassle or they were told not to.
I've called twice so far. I was wondering if there's some lingo to use to get to a person who can make this happen when I call the next time. I only want what I've paid for. I would prefer no stopover, of course, but it's not possible given the current flight plans.