FlyerTalk Forums - View Single Post - "Not all flights" for flight passes?

Sep 10, 2020, 11:59 am

#4

ridefar

Join Date: Apr 2011

Location: YYC

Programs: AC SE 1MM, Marriott Ambassador

Posts: 3,396

Quote:

Originally Posted by canadiancow

I can't get the FP system to pull up any YXY-BRU itineraries within 3 days of Sep 26.

I didn't get the impression @sokolov was trying to gain a free stopover.

YVR-BRU is bookable, YXY-BRU is not, presumably because of the crappy connections.

I would call and push back. Even act dumb. "The flight pass website is giving me errors, but the regular website shows options. I don't really care what time the flights are, I just need to get to Brussels."

I would add that the help desk has a great deal of latitude (no pun intended) in these situations. I don't really think you need to be SE or flying on a B fare either. I don't buy that they couldn't fix it. They definitely can if they want to. It sounds to me that they didn't want to -- because it was either too much hassle or they were told not to.

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