Originally Posted by Duck1981

I can only speak for my firm - a big4 consultancy and it is almost surprising how quickly a 140k employees tanker has globally adapted to MS teams, and our clients did as well.

Covid 19 has transformed the way we work, and especially the services sector (Consulting, Finance, Banking, etc) won't go back to the old times anymore. It's simply more cost effective, and faster. I expect my business travel will be in 2021 60% lower compared to 2019.

Airlines like BA, who have relied on margin strong routes like JFK-LHR will face a strong margin erosion themselves - what that means for customer service etc will be seen.