Originally Posted by postville

I need some assistance/help/Info:

I have a AF full flex ticket (full refund in case of cancellation by myself). One leg of the ticket has been cancelled so that I would have to stay a full night in CDG and take the flight only the next day, i.e. a considerable change which normally allows a full refund within 7 days according to EU regulation 261/2004.
In any case, I do not want to fly. Now, to get back my money as fast as possible, which is the better option:

a) Asking for a full refund according to EU regulation 261/2004 or
b) just cancel the ticket online according to the cancellation rules of the full flex ticket (if I chose this option I automatically get forwarded to a website where I only need to confirm my cancellation, I also see the full refund amount)?

I could imagine that the refund process might be initiated automatically with option b) and I do not need to wait months for the money being paid back? Does anybody have some experience in this? However with option a) I would have better chance to get a chargeback as soon as possible since there is the 7 days rule for the refund. But I would have to wait long times on the phone (already 1 hours waiting now!).