Originally Posted by
GeorgieBoy4
Walsh is in the same category as that one who is the 'brains' at Ryanair. I use the term loosely. Who would ever think of making passengers pay to use a toilet mid-flight. Walsh did not go that far but I would suggest he could have harboured such thoughts, anyway.
Surely you did not buy into that? 99% of people saw it for exactly what it was.......free publicity, pure and simple. O'Leary is so well known for coming up with some outlandish, outrageous ideas that never, ever get implemented but when interviewed about it he controls the interview to bang on about low fares / more routes blah, blah. Branson is another master at it too, he uses the opposite and promises some wonderful enhancements BS that never, ever come to fruition. Don't fall for it!
Originally Posted by
GeorgieBoy4
British Airways is the UK's national flag carrier. That fact should reflect its national status. Or was Walsh thinking that the UK is a crap country so the airline should follow suit. Just saying ....
BA isn't the UK's "national flag carrier", they are a privately owned company that like it or not, exist to serve their shareholders as the #1 priority. Now I will agree that BA take this too far because most companies realise that if you please your customers by positive differentiation, you should be improving your margin and hence your bottom line. One area BA fail to realise is if you have a happy, motivated staff this can seriously influence the customer experience too. But they are not a flag carrier, there is no requirement to project any "UK centric" image, in fact I think BA try and do the opposite to show they are a company truly with global reach.