Good riddance, Mr Walsh
What a diverse group of comments in this thread.
Walsh's actions show he did not care for staff or pax just the bottom line.
What is with these low cost airline executives now dominating the airline industry?
Walsh is in the same category as that one who is the 'brains' at Ryanair. I use the term loosely. Who would ever think of making passengers pay to use a toilet mid-flight. Walsh did not go that far but I would suggest he could have harboured such thoughts, anyway.
The point I am making is by using these slash and cash in on gullible flyers attitudes, where the CEO cares little about standards just to rake in the profits, that today, BA is a mere skeletal image of what it was. How demoralising for those who work in such an environment. Those that have not been fired (pre-Covid) that is.
When pleasing the shareholders is more important than pleasing the passengers, then you know something is wrong with a corporate culture in such a service intense industry.
This point is so proven when even experienced cabin staff shake their heads in disbelief as to the in-flight cutbacks. Only when the internal and external reactions to cutting down on 'on-board' meal service gets thumbs downed, does the CEO make a u-term.
I am fed up with today's corporate giants using fanciful language to fool us all. But, we the paying customers, see through it all.
Why is it no full service airline executive pulls in experienced talent from the 5* hospitality industry to make service adjustments palatable to both the bottom line and the passengers? After all what we as pax look forward to is an 'expectation' that a full service airline like BA, has not slipped into the low cost model, when it is not low cost!!!
My belief is that Mr. Walsh forgot the most important point: British Airways is the UK's national flag carrier. That fact should reflect its national status. Or was Walsh thinking that the UK is a crap country so the airline should follow suit. Just saying ....