BA has a strangle-hold on LHR. As long as they maintain this, its money in the bank.

Agree that CEOs aren't employed to be everyone's best friend, but I don't think much of the rank and file saw him as 'tough but fair', but rather quite the jerk. Many CEOs have taken employees through hard times and come out the other side being respected: not the case for this guy, and ultimately that does BA some harm.