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Thread: The black hole that is AA (TIMATIC, Covid and flight refusal)
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Old Sep 4, 2020, 3:47 pm
  #104  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Originally Posted by rickg523
I never said it's entirely AA's fault. Reread post 79. I said the OP contractually should be on the hook for the one way tickets he purchased on line. But the sale by the agent of round trip tickets, implying this was sufficient for him to fly, when it wasn't sufficient, should be redressed.
You will need to point to a contract provision to support that if it is going to help OP.

My view is that it would be the appropriate customer service gesture for AA to refare the ticket to a BWI-DFW-BWI and refund the balance to OP's credit card.
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