Originally Posted by
frenchft
Did a hyatt privé stay with them last month... and you have to fight for everything. Upgrade was 1 cat upgrade (globalist + privé) after argument they gave me a suite with street view / low floor. Mini bar from Privé is "one coke". Breakfast is ok, but overall the property is average (except the design). It's not a beach property and you don't feel the resort on the palm spirit. I will never go Back there. Service is POOR (2 hours for an ashtray and 10 calls, 2.30 hours for amenities and many calls, etc etc. They don't even sell cigarettes in the property, they send you to the shop). Does not worth the money imho.
Yikes, that isn’t promising.
I’m an Explorist, and I’ve already been bumped up two categories from a base room to a balcony room. I sent an e-mail to the property asking what on-property benefits are offered, like the Andaz wine hour, and if alternatives were available for suspended services, and instead got a response that copy-pasted the benefits afforded for booking through Hyatt Privé. Clearly the agent didn’t give an iota of thought to what I was asking, and I get the feeling this doesn’t bode well for the general property experience - design aside - when I’m there especially after the reviews I’ve gone through... but the Grand Hyatt was more expensive at around 150 USD, and the only other options are the four Hyatt Place properties. I’m not wasting my time or money on Marriott, so at this point the Andaz might be best. Hilton is amazingly cheap, but I don’t have status with them and don’t want to muddy the waters with having three status lines.
Here’s hoping it’s not all bad!
khabah