Originally Posted by puchong

Hopefully my last question on this Dell XPS: The replacement machine arrived, the monitors worked fine but sound did not. After a couple of hours with Tech Support and reinstalling drivers, that problem was fixed. Considering the number of issues I have had with Dell, I was keen to have the warranty as long as possible. However, the warranty is set on the date the first PC was invoiced! I feel it should be the date when the second (replacement) PC was received.

I called Dell support but the agent answering it was adamant that the warranty date could not be changed. When I asked to be connected to a supervisor, she pretended as if she was checking with one and came back on the line to see nothing could be done, When I insisted, she admitted that she was working from her home near Delhi and there was no way in which she could transfer the call!

What do you suggest I should do? I don't want to have to take Dell to Small Claims Court, but I just feel this is plainly wrong.