FlyerTalk Forums - View Single Post - Service issue. Blood stain on sheets. Hotel gave me 2000 points as compensation.
Old Sep 3, 2020, 1:07 am
  #12  
SHLTP
 
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,198
I have had blood a couple of times in the past year alone on the sheets. Usually I just get a sheet changed. We had it happen last month at a Hyatt on my kid's bed. I did not ask nor expect compensation. Mistakes happen and this is probably an oversight. The head of housekeeping actually waited at our villa and apologized. That was more than enough.

I only got upset once (at a Hyatt too in February) as the sheet had a massive burnt patchs like 6-8 inches long and hair clumped on it. There is no way a housekeeper could have missed that. They gave me the equivalent of maybe 3/5 to 4/5 of a free night in points.

That said, I'd actually be upset at the 2000 points as it is so small. I personally just an apology or a real make up.
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