Originally Posted by
warakorn
I am siding with often1 here and advocating a chargeback. The hotel has already refused refunding the charge.
I'm not sure that OP talking to a guy classifies as the hotel refused to refund. Mistakes can happen and as another poster mentioned earlier, hotel staff can be confused about a lot of things, but from my experience, you get more from just trying to work on it with the hotel, maybe even some "we're sorry" points.
Chargebacks should be the safety net if anything else fails.