FlyerTalk Forums - View Single Post - Ripped Off at Holiday Inn Express Geneva, NY
Old Sep 1, 2020, 7:14 pm
  #6  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Just dispute the charge. Not worth a second more of your time. Make certain that you provide your card issuer with a copy of the confirmation showing points and no cash and also that the property refused to refund when you asked.

Avoid loaded terms such as "ripped off" and stick to the simple facts, e.g., you booked a points only rate, were charged cash and then refused a refund.
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