BRG success story after a bit of work - Expedia has same room type, same cancellation, etc. for 12% off HHonors rate for an upcoming weekend stay at a HGI. Submitted claim form & received an email back within the hour saying the rate was not available on my travel dates. Replied back with screenshots showing it most definitely was available. Soon after, I got emails showing the reservation with the BRG discount & explaining that they processed the claim.